Terms and conditions

By using this digital consular appointments service you agree to our privacy policy and to these terms and conditions. Please read them carefully.


These terms and conditions affect your rights and liabilities under the law. They govern your use of, and relationship with, the consular appointments service. They don’t apply to other services provided by the Foreign & Commonwealth Office, or to any other department or service which is linked to in this service.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party.

We may occasionally update these terms and conditions. This might happen if there’s a change in the law or to the way this service works. Please check these terms and conditions regularly, as continued use of the consular appointments service after a change has been made is your acceptance of the change. If you don't agree to the terms and conditions and privacy policy set out in this document, you should not use this service.

Applicable law

Your use of this service and any dispute arising from its use will be governed by and construed in accordance with the laws of England and Wales, including but not limited to the:

  • Computer Misuse Act 1990
  • Data Protection Act 1998
  • Mental Capacity Act 2005
  • Data Protection Act 2018

How to use this service responsibly

You must provide a valid email address and contact number when using this tool. We need these details to provide information about your appointment, including rescheduling and cancellation when necessary, so you must provide accurate details where we can reliably contact you.

Please note that when attending your appointment you will have to pass through Security upon arrival. You should expect your belongings to be checked, and you will have to leave your mobile phone and other belongings with the Security Officer. Please do not bring laptops or other electronic devices. Please arrive in advance of your appointment. If you need to cancel or modify your booking, you will be able to do so by following the link in the confirmation email.

There are risks in using a shared computer, such as in an internet café, to use this digital service. It’s your responsibility to be aware of these risks and to avoid using any computer which may leave your personal information accessible to others. You are responsible if you choose to leave a computer unprotected while in the process of making a consular appointment.

We make every effort to check and test this service whenever we amend or update it. However, you must take your own precautions to ensure that the way you access this service does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

You must not misuse our service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our service, the system on which our service is stored or any server, computer or database connected to our service. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.


While we make every effort to keep this service up to date, we don’t provide any guarantees, conditions or warranties as to the accuracy of the information on the site.

While Consular staff will give you as much advice as they can, it is your responsibility to ensure that you are obtaining the correct service and that you bring all the necessary documentation for the service. If you are unsure, you may wish to take legal advice before booking the service.

Our consular fees are not refundable, and are subject to change without notice. Check the relevant consular fees list for the latest information.